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SHIPMENT:

Our shipping timing for orders DELIVERY within PAKISTAN will be 2 weeks or it will be informed on order confirmation, any delays will be informed accordingly, or if not informed it may be because of no communication (Email / Phone) working or defined and for INTERNATIONAL Customers’ delivery time will be 14-20 working days after the payment confirmation (Bank Transfer). There can be unexpected delivery delays due to custom clearance or may be any undefined reason. The delay can further go up to 5-6 working days or more. We are not responsible for any kind of delays nor if that delay is not informed to customer for Domestic or International customers who gave order using any kind of payment method.

DELIVERY CHARGES:

Delivery charges may vary depending on the type of products ordered and the location you select and cannot be refunded. We take no responsibility it there are any additional charges in terms of custom or duties charged by local authorities / Governments (Out of Pakistan). The custom charges have to be borne by the customer.

The shipping charges vary according to the product and address.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@nuriyaa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@nuriyaa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.